Responsible
Gaming at hb22

1. Our Commitment to Responsible Gaming

hb22 is built on the belief that online gaming should be a positive, entertaining experience for every player in Bangladesh. We take our responsibility seriously — not just as a platform obligation, but as a genuine commitment to the wellbeing of the people who choose to play with us.

Responsible gaming at hb22 means more than listing a few policy points. It means embedding player protection into the core of how the platform operates: from the tools available in your account settings, to the way our support team is trained to recognise and respond to signs of problem gambling, to the strict age verification process every new player goes through before their first deposit.

We actively encourage all players to treat hb22 as a form of entertainment with a defined budget — not as a source of income or a way to solve financial problems. Gambling involves risk, and every player should only ever wager amounts they are fully comfortable losing. If at any point the enjoyment stops and the activity starts to feel compulsive or distressing, hb22 urges you to use the tools described on this page or to contact our support team immediately.

2. Age Restriction — 18+ Only

hb22 operates strictly as an adults-only platform. All players must be a minimum of 18 years of age to register an account, make a deposit, or participate in any game or betting market on hb22.bet. This is a firm and non-negotiable requirement, not a guideline.

Every new registration on hb22 goes through an age verification step as part of the Know Your Customer (KYC) process. Players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — confirming that they are aged 18 or above. Accounts where age cannot be verified will be suspended until valid documentation is received. Any account found to belong to a person under 18 will be permanently closed and all funds returned.

• Registration requires confirmation that the player is aged 18 or above.
• KYC verification requires a valid NID, passport, or other accepted government-issued ID.
• Deposits and withdrawals are blocked until age verification is completed.
• Accounts identified as belonging to under-18 players are closed immediately and reported as required by applicable regulations.
• hb22 does not knowingly market to or communicate with persons under the age of 18.

3. Deposit Limits

One of the most effective tools for responsible gaming is setting a firm cap on how much money you deposit into your hb22 account over a given period. Deposit limits help you manage your gambling budget in BDT and prevent the account balance from exceeding a level you are comfortable with.

hb22 allows you to set deposit limits across three time periods: daily, weekly, and monthly. You can set these limits at any point — during registration, immediately after your first login, or at any time via your account settings. We strongly recommend setting limits before you begin playing, rather than waiting until you feel the need to do so.

Reducing an existing deposit limit takes effect immediately. Increasing a deposit limit, on the other hand, is subject to a mandatory 24-hour cooling period before the higher limit becomes active. This asymmetric design is intentional — it ensures that impulsive decisions to raise spending cannot take effect instantly.

4. Time-Out Tools

Time-out features give you the ability to step back from hb22 for a defined period without permanently closing your account. They are designed for players who recognise they need a short break — whether due to increased stress, financial pressure, or simply wanting to reset their habits — but intend to return to the platform after a pause.

All time-out tools can be activated instantly from your account settings. Deactivating a time-out tool before the chosen period ends is subject to a review by our player protection team, which may contact you to ensure the decision is considered rather than impulsive.

5. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on hb22. It is designed for players who feel that gambling is no longer under their control and who need a firm, enforced barrier to accessing the platform for an extended period.

When you self-exclude from hb22, your account is immediately deactivated. You will not be able to log in, make deposits, place bets, or participate in any game or promotion. All pending withdrawals of funds already in your account at the time of exclusion will be processed and returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account). Any active bonuses are forfeited.

Self-exclusion periods available at hb22 are: 6 months, 1 year, 3 years, or 5 years. At the end of a self-exclusion period, your account will NOT be automatically reactivated. You must contact [email protected] to request reactivation, and there is a mandatory 7-day reflection period before access is restored.

• Immediate account deactivation — no delay, no cool-down required before activation.
• All pending withdrawals are processed to your registered payment method.
• hb22 will remove you from all marketing and promotional communications for the duration of the exclusion.
• A new account cannot be registered using the same identity, phone number, bKash/Nagad number, or payment details during the exclusion period.
• At the end of the period, a 7-day reflection window is enforced before reactivation can occur.
• Permanent self-exclusion is also available on request — contact [email protected] with the subject line "Permanent Self-Exclusion".

6. Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. It often develops gradually and can be difficult to recognise from the inside. hb22 has compiled the following list of common warning signs to help you — or someone you care about — identify when gambling may be becoming a problem.

If several of the behaviours or feelings below sound familiar, we strongly encourage you to reach out for support. There is no shame in asking for help, and hb22's team is available to assist confidentially at any time.

Recognising one or two of these signs occasionally does not automatically mean you have a gambling problem. However, if several of these patterns are present consistently, it is worth taking an honest look at your relationship with gambling and considering whether professional support might help.

7. Support & Resources

hb22 takes the wellbeing of its players seriously. If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please do not wait. Reaching out for help early makes a significant difference to outcomes. The following support options are available.

hb22 will never penalise, restrict, or treat differently any player who reaches out for responsible gaming support. Contacting our team about a gambling concern will not affect your account in any negative way — it will only result in us working with you to find the right support or tool.

8. Parental Controls

hb22 is strictly an adults-only platform and takes every reasonable measure to prevent underage access. However, we also recognise that parents and guardians play a vital role in protecting young people from exposure to online gambling content. The following guidance is provided to help families in Bangladesh keep children safe.

• Keep login credentials private: Never share your hb22 username or password with children or young people in your household. Store your login details securely and use a password that cannot be easily guessed.
• Log out after every session: Always log out of your hb22 account when you finish playing, especially if you are using a shared device or a family computer or phone.
• Use device-level parental controls: Android and iOS devices both offer built-in parental control settings that can restrict access to gambling websites and apps. These settings can be found in the device's Settings menu under Parental Controls, Screen Time, or Digital Wellbeing.
• Third-party filtering software: Browser-level content filtering tools can block access to gambling websites across all browsers on a device. These are particularly useful for households with shared computers or family smartphones.
• Report suspected underage access: If you suspect a minor has created an hb22 account or has been accessing your account, contact [email protected] immediately. We will investigate and take action within one business day.

hb22 is committed to being a responsible member of the online gaming community in Bangladesh. Protecting young people from gambling harm is a shared responsibility between the platform, parents, and the wider community. We will continue to review and strengthen our age verification and underage access prevention measures as technology evolves.